We established the Stiva Group to bring together the hotels with tour operators and agencies. From the start we have focused our efforts on establishing solid and lasting relationships with both our providers and customers, always on the lookout for a win-win relationship.
At Stiva we manage around 800.000 reservations in a portfolio of more than 100 hotels in different countries on a yearly basis.
Specialising in all-inclusive vocational tourism, our turnover is around 900.000.000 USD which places us among market leaders. This position encourages us to continue improving and for that reason since 2011 we have been developing a new business line of city hotels.
We are a solid, dynamic and flexible group, capable of swiftly adapting to change. This leads us to categorically support new technologies given that these allow us to be ever more efficient in our business.
Consolidate ourselves as leader in the B2B trade between hotels and tour operators - agencies.
Create value for our suppliers and customers to contribute to improving social wellbeing.
Our team has a committed dedication to customer service, not only handling their requests but advising them in all aspects concerning our products and services.
We are committed to our employees and believe in their professional development, aiming to strike a balance between professional and personal life.
At Stiva General Partnership (“Stiva”) your privacy and personal data are important to us and we will process your personal data in accordance with the applicable legislation in place. By using this website (“Website”), you signify acceptance of this Privacy Policy (“Privacy Policy”). If you do not agree with or you are not comfortable with any aspect of the Privacy Policy, your only remedy is to discontinue use of the Website. We reserve the right to modify this Privacy Policy at any time. Your continued use of any portion of the Website following notification or posting of such changes will constitute your acceptance of those changes.
Stiva, as a brand which includes different companies, has centralised the management of the various aspects related to privacy and the protection of personal data with a single entity responsible for data control. The company in charge of data control is:
Stiva General Partnership
38 Dawson Street 1st Floor,
Dublin, Ireland
If after reading these conditions you have any queries regarding them or the privacy of your personal data, please send an email to [email protected] or a letter to the address above. As the purpose of the email address [email protected] is to address issues of privacy and data protection, please refrain from sending emails of a commercial nature or emails relating to reservations or human resources.
In accordance with the provisions of the laws in the countries in which we operate, we would like to inform users of this Website, as well as any people who have provided personal information to any company associated with the Stiva brand, that this personal data is processed for the purposes of providing the services you have selected.
Stiva is pleased to inform its users that it has adopted the required technical and organisational measures set forth in the regulatory framework which guarantee the security of personal data and prevent its unauthorised modification, loss, processing or access, taking into account the condition of the technology, nature of the data stored and the risks to which they are exposed. All of this is in accordance with the minimum provisions set forth in applicable data protection legislation. However, as no data transmission over the Internet can be guaranteed as 100% secure, we cannot ensure or warrant the security of any information you transmit to us and you transfer the data at your own risk. We endeavour to use appropriate security measures.
By providing their details to Stiva or to any company associated to Stiva, the users indicate their express acceptance of this Privacy Policy, granting unequivocal consent for the processing of their personal data according to the purposes set forth herein. They also accept that their data may be transferred to relevant third party entities for fulfilment of the obligations pursuant to the service requested or to other Stiva group companies or service providers, and that the data will not be transferred to third parties for any other purpose, without notifying the relevant users. In accordance with applicable law and to ensure appropriate collaboration with the law enforcement and regulatory authorities, the data may also be provided to such bodies.
Users have the right to request a copy of the information held by Stiva about them. Stiva may charge a fee for this which will not exceed €6.35. Users also have the right to access their data, have changed any inaccuracies in the details Stiva holds about them, the right to object to certain uses of their data and the right to block certain specific uses of their data, by means of a request in writing to the address set out above or by emailing [email protected].
Stiva shall not be held liable for any potential errors or discrepancies that may exist between the printed versions of their documents and the electronic versions thereof published on the Website. The documents and photographs published on the Website may include technical inconsistencies or typographical errors. The information undergoes regular changes, and Stiva may make improvements or changes to the content herein described at any time. Stiva shall not be liable for the truthfulness of any information that it has not created themselves, and shall not be liable under any circumstances whatsoever for damages that may arise from the use of or reliance upon such information. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any user of the Website, or by anyone who may be informed of any of its contents.
You agree to indemnify us and keep us indemnified (including our directors, officers, agents, servants and employees) against all losses, costs, charges, demands, proceedings, damages, actions, expenses and claims howsoever incurred by us as a result of your use of the Website or a breach by you of any of these Terms.
Where the Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
The Irish courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to the Website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These Terms are governed by Irish law.
We may revise these Terms at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these Terms may also be superseded by provisions or notices published elsewhere on the Website.
If we fail to insist upon strict performance of any of your obligations under any of these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under these Terms, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of your obligations under these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with Clause 13 (Notice) above.
If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
If you have any concerns about material which appears on the Website, please contact us at [email protected]
Thank you for visiting our Website.
